No member of HMRC staff can have ignored the extremely damning report issued by the PAC this week. Of course this does not imply in any way that rank and file HMRC staff are “failing customers” or not tackling non compliance rather it, and this is the polite version, sternly questions the strategic decision making that has occurred that had led us this sorry state of affairs.
The full set of conclusions and recommendations can be found at :
Many of these are matters we have raised here on these news pages already as consequences of a less than robust strategic decision making process that has not fully involved staff or the concerns they have. One is left to wonder what this means for the 12th of November announcements on the estate and the decisions that flow to and from that. As for the staff survey results - watch this space in the coming week.
Or when a “validation meeting is not a validation meeting – just means no notes are taken. Transparent as always - of course. We all know the reform is overdue and the system,such as it is, in HMRC is a major problem for all concerned but this round has reached new heights of absurdity with widespread reports to us of a very, and we quote, “bullying culture” at these meetings with managers being put in very uncomfortable situations when trying to defend their good performing staff. As for the perennial “your behaviour was not up to standard” – when someone questions a decision that is clearly wrong, does so politely and with evidence and is proved correct – finds themselves marked “must improve” for that action – we are in trouble.
It is time to have the “proper adult conversation” with HMRC senior leaders.